MILANESE & CANEGALLO s.r.l. has established and approved following quality policy:
- To consolidate and improve its production on the market.
- To maintain a high quality standard of service offered.
- To improve customer satisfaction by strengthening collaborative relationships and partnerships with customers.
- To improve company’s organisation to increase its competitiveness and ensure its ability to adapt to ever-changing market demands.
- To consolidate health protection and safety conditions at work of its employees.
- Periodically assess the business environment, the influence of stakeholders and anything else necessary to promote, improve and, if necessary, correct the guidelines of this policy.
- Pursue quality also through periodic assessments of risks and opportunities for the company’s business, drawing ideas for continuous improvement for all processes identified and managed by the system.
- Pursue excellence in relations with stakeholders.
In order to achieve the above mentioned objectives, our company is committed to:
- Improving the professional level of our staff through ongoing training and continuous dialogue.
- Increasing staff awareness of issues relating to quality, safety, environment and their role within the organisation, as well as company policies aimed at customer satisfaction.
- Improving the relationship with clients through the examination of specific needs and clear and comprehensive communication.
- Reducing non-compliances through systematic analysis of causes and the implementation of necessary corrective actions.
- General improvement of its service through internal audit tools, management review, planned determination of improvement objectives and their implementation.
- Improvement over time of safety management through prevention, a risk reduction philosophy, and the analysis of incidents and near incidents.